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Click below to go to a specific question . . .
General Questions
Windows Operating Systems
Macintosh Operating Systems
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General Questions
- How do I download a demo from the
ECS website?
To download software from the ECS web site, click
on the appropriate link. Within a short time, a dialog box will
come up asking if you want to open the file or save it to disk.
The file must be saved to disk. After selecting the option to save the file, most browers ask
you where you want to save the file. Any location on the computer
is fine, but you need to remember where you put it. After it
is downloaded, double click on the file, and it will install
normally.
- Who can I contact for unanswered
questions?
ECS technical support is available through e-mail only.
Please e-mail support@ecsmedia.com. Please include
the product, version number, when you purchased the product, your operating system, and a
description of the problem.
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Windows Operating Systems
- How do I enable multiple users to run one program in
Windows XP?
Log into XP with an Administrator Account. Install the software
as suggested in the manual. Once the install is complete,
open "My Computer" and go to the folder where the
program was installed - default is C:\Program Files\ECS Media\[Software
Title]. Right click on the folder. Select "Sharing and
Security..." enable "Share this folder on the network"
and enable "Allow network users to change my files."
This will allow other users to write to the files that are
stored inside the folder, a necessity for many of our programs.
Additionally, you will have to add a method for the users
to open the program. This can be accomplished by placing a
shortcut to the executable in C:\Documents and Settings\All
Users\Desktop or C:\Documents and Settings\All Users\Start
Menu. To create a shortcut, right-click the executable file.
Select "create short-cut." Right-click the new shortcut
file. Select "cut." Go to eitherC:\Documents and
Settings\All Users\Desktop or C:\Documents and Settings\All
Users\Start Menu. Right-click inside the folder and select
"paste."
- How do I enable multiple local users to run one program
in Windows 2000?
Log into 2000 with an administrator account. Install the
software as suggested in the manual. Once the install is complete
open "My Computer" and go to the folder where the
program was installed - default is C:\Program Files\ECS Media\[Software
title]. Right click on the folder. Select "Properties",
click on the "Security" tab. Click on the group
you wish to share this program with. Check the Allow Modify
box. Click "Apply". THis will allow other users
to write to the files that are stored inside the folder, a
necessity for many of our programs. You need to repeat the
same procedure with your system folder - default is C:\WINNT\System32
though it could also be C:\WINNT\System.
Additionally, you will have to add a method for the users
to open the program. This can be accomplished by placing a
shortcut to the executable in C:\Documents and Settings\All
Users\Desktop or C:\Documents and Settings\All Users\Start
Menu. To create a shortcut, right-click the executable file.
Select "Create Shortcut". Right-click the new shortcut
file. Select "Cut". Go to either C:\Documents and
Settings\All Users\Desktop or C:\Documents and Settings\All
Users\Start Menu. Right-click inside the folder and select
"Paste".
- How do I enable remote users to run a program installed
in Windows 2000?
Log into 2000 with an Administrator Account. Install the
software as suggested in the manual. Once the install is complete
open "My Computer" and go to the folder where the
program was installed - default is C:\Program Files\ECS Media\[Software
title]. Right click on the folder. Select "Sharing..."
Click "Share this folder." Click "Permissions".
Ensure that the group "Everyone" has Allow Full
Control checked. Click "Permissions". Ensure that
the group "Everyone" has Allow Full Control checked.
Click "Apply." You need to repeat the same procedure
with your system folder - default is C:\WINNT\System32 though
it could also be C:\WINNT\System.
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Macintosh Operating Systems
- How do I install a program?
Newer ECS Macintosh titles have an install program.
Double click on the disk icon, and a window will open holding
the install icon. Double click on the install icon, and it
will guide you through the rest of the install process.
Older ECS Macintosh titles do not have an install
program. Double click on the disk icon and a window will open
holding a folder. Drag the folder from this window to the
hard drive icon on the Macintosh.
-
I downloaded a demo
but it won't install. Now what?
Older ECS Macintosh demos are in BinHex (.hqx extension)
format and need to be converted to a binary file (.bin extension)
before it will install correctly. You can convert the file
by using an application such as StuffIt Expander.
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